Stones Supplier of the World A-1, Inc goal is to guarantee your complete satisfaction. We are happy to accept returns on one or more products if you comply with the Return Policy below.
This return policy ("Return Policy") governs the return or merchandise (the "Merchandise") by you ("You") to Stones Supplier of the World A-1, Inc. ("Stones Supplier of the World A-1, Inc") after purchases are made through www.stonessupplieroftheworld.com (the "Website").
Unfortunately at this time, Stones Supplier of the World A-1, Inc offers no exchanges on merchandise sold.
Prior to returning your Merchandise, you must fulfill all of the following requirements:
- You may return Merchandise purchased on the Website within 14 days from the date you receive the Merchandise for a full refund of the purchase price outlined in the agreement between You and Stones Supplier of the World A-1, Inc minus any shipping costs.
- You may return Merchandise only if it is in its original condition and it is unopened, unused and not damaged.
- You may return Merchandise if the incorrect Merchandise was shipped to You in error by Stones Supplier of the World A-1, Inc. IF IT WAS THE RIGHT MERCHANDISE YOU ORDERED AND STILL WANT TO RETURN IT A RE-STOCKING FEE OF 25% WILL BE APPLIED.
- You must contact Stones Supplier of the World A-1, Inc at firstname.lastname@example.org and request a returned merchandise authorization ("RMA").
- You must complete the return form provided by us, which requires your name, phone number address, order number and reason for return.
- You must place Merchandise in a shipping crate or box and include the shipping form inside the package and the RMA number on the outside of the package.
Regretfully, Stones Supplier of the World A-1, Inc will not issue any refunds that do not comply with the foregoing procedure.
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, STONES SUPPLIER OF THE WORLD A-1, Inc RESERVES THE RIGHT TO DESIGNATE ON THE WEBSITE THAT CERTAIN MERCHANDISE IS NON-REFUNDABLE. Stones Supplier of the World A-1, Inc WILL LIST ANY SUCH RESTRICTIONS ON THE PRODUCT DETAIL PAGE.
Your refund will be processed within approximately 14 business days from receipt of the returned Merchandise. Once Stones Supplier of the World A-1, Inc receives, processes and accepts Your return, You will receive an e-mail which confirms Your refund. Your refund will be credited back to the same credit card used to make the original purchase of Merchandise on the Website. Refund times will depend on the credit card company's policies.
Returns of Merchandise must be shipped by You at Your expense within seven business days of receipt of a RMA number from Stones Supplier of the World A-1, Inc. All returns of Merchandise must be shipped in a well-packed crate or box to prevent damage during transit. Stones Supplier of the World A-1, Inc is not responsible for any loss or damage to Merchandise that is returned by You.
As always, if you are unhappy with your purchase, please write us and let us know why. Your thoughts and feedback will only help us serve you better.